Shipping & Payment

Delivery time

Delivery may take up to 3 weeks depending on stock availability. If you wish to check stock availability, please email

If items are in stock, delivery to mainland UK addresses should arrive in four (4) to five (5) working days from date of despatch (excludes Weekends and Public/Bank Holidays). 

Currently, we do not offer the option on our Website to Northern Ireland, Republic of Ireland, EU or Rest of World. However, we can ship to virtually any address in the world, just contact us at with your request and we can advise you of the relevant costs. Note that there are restrictions on some products and certain products cannot be shipped to international destinations. Transit times can vary from country to country and some countries are considered slow transit.

Our main priority is you. You’ve chosen to order with us and we really appreciate your custom. Therefore, we aim to despatch as quickly as we can.

Please note our Postal and Courier services operate Monday-Friday.

Order tracking

If available, you can track the progress of your order using a unique tracking reference number contained in your order history. Alternatively, you can find the unique tracking reference number on the email you will have received from us, if applicable.

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the Courier’s first visit, they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.

For further information, you can email our Customer Services team at who will look after your query.


Available delivery options

Standard mainland UK delivery

For orders less than £250.00 including VAT, carriage is charged at £15.00 excluding VAT.

For orders over €250.00 excluding VAT, carriage is free of charge. 

Using our Standard Delivery, your order should be with you in four (4) to five (5) working days from the date of despatch (excludes Weekends and Public/Bank Holidays).

Delivery to Northern Ireland, Republic of Ireland, EU addresses and Rest of the World is only available upon special request.

Express Delivery is currently not available, but we are working on providing this service.

Please note that our Courier is currently unable to deliver to PO Boxes.


Customs & import charges  upon special requested delivery to Republic of Ireland and other non-EU addresses

If you order goods from us for delivery outside of the UK, the order may be subject to import duties and taxes, which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. Neither we nor our Courier have control over these charges and cannot predict their amount. For further information, please contact your local customs office before placing your order.


Personalised goods

Personalised goods are non-returnable (please note that this does not affect your statutory rights). We cannot guarantee delivery times on personalised items, but we will endeavour to deliver your order on time. However, due to the extended processing time, this is not always possible. The total order will be processed once the goods have been personalised.

If your order is for a mix of personalised and non-personalised items, then the personalised items may be processed and packaged separately at no additional cost to you. Please see “Split delivery”.


Lost or delayed packages

99% of the time, our Standard Delivery is very effective and efficient. In the event that a customer reports a package undelivered after the estimated time of delivery, we then aim to track the delayed or missing package. This will ensure that we find out exactly where the item is e.g. if it’s been delivered and where to. The system has proven very effective for us. Please note, we cannot send out a repeat order/refund until we retrieve the missing item.

Note: Gifthorse Promotions will not be responsible for missing items should you give postal instructions other than your own address, such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.

We cannot file a missing parcel claim until this time period has passed, as your parcel may still be in transit.


Returned packages

Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued minus the original shipping charges.


Delivery of pre-order items

If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date.


Split delivery

Gifthorse Promotions may pack your order into more than one parcel based on stock availability. You will not be charged extra for this facility.